Service Manager
Job Requirements:
- Possess a valid driver’s license
- High school diploma required, Bachelor’s degree preferred
- Strong work ethic
- Able to speak, read, and write the English language fluently
- Able to work Saturdays (7am-2pm)
Experience / Attributes Preferred:
- Previous experience in automotive service management, with a proven track record of leadership and team development
- Strong technical knowledge of automotive systems
- Excellent leadership, communication skills with the ability to motivate and influence team members to achieve their full potential
- Proficient in dealership management software, CRM systems and other automotive software applications
- Guest focused mindset with a commitment to delivery exceptional service and building long-term customer relationships
Tasks:
- Coordinate service department workflow, scheduling appointments, optimizing technician productivity to maximize efficiency
- Monitor service advisor performance and workloads, adjusting staffing levels and schedules as needed to maintain efficient operations
- Oversee repair order processing, ensuring accuracy, completeness and compliance with dealership and manufacture policies
- Interact with customers to address inquires, concerns, and service related issues
- Recruit, hire and train new employees as needed to maintain adequate staffing levels and meet dealership objectives
- Set Performance expectations, establish goals and provide regular feedback to team members to drive accountability and continuous improvement