Service Advisor
Job Requirements:
- Valid Driver’s License
- Strong communication and interpersonal skills, with the ability to build rapport with customers and team members
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail
- Willingness to learn and adapt to changing technologies and processes
- Excellent organizational and multitasking abilities, with attention to detail
- Proficiency in computer applications and software
Experience / Attributes Preferred:
- Previous experience in automotive service advising, customer service, or sales preferred
- Highschool diploma or equivalent
Tasks:
- Acts a liaison between customers and the automotive service department
- Greets guests in a professional and courteous manner
- Listen to customer concerns and accurately document necessary repairs and maintenance based on manufacturer guidelines
- Educate guest about the benefits of recommended maintenance services and repairs
- Maintain accurate service records and documentation for each customer visit
- Provide updates to customer on the status of repairs and any additional repairs and any additional work required
- Ensure compliance with dealership policies, procedures, and industry regulations