Rental Agent
Job Requirements:
- Possess a valid driver’s license
- High school diploma
- Strong work ethic
- Able to speak, read, and write the English language fluently
- Able to comfortably operate multiple vehicle sizes
- Able to work Saturdays (7am-2pm)
Experience / Attributes Preferred:
- Customer service/retail
- Microsoft Office
- Growth mindset
- Willing to go the extra mile to provide great customer service
Tasks:
- Create and close rental agreements with accurate information.
- Check Mycase on all customers and use proper discernment in when to decline customers.
- Maintain a professional appearance in demeanor and attire.
- Interact with customers in a professional manner through online, over the phone, and in-person communication to place reservations on rental vehicles.
- Answer customer questions regarding the rental program.
- Follow-up on overdue rental returns.
- Assist with payment collections including toll charges, fuel charges, rate charges, etc.
- Organize paperwork and rental agreements.
- Inspect rental vehicles during customer rental pickup and return, including pictures of vehicles during pickup.
- Ensure vehicles are cleaned and ready for the next rental reservations, even cleaning vehicles if needed.
- Assist with rental paperwork and month-closing procedures.