Dispatcher

Job Requirements:

• Valid Driver’s License
• Strong communication and interpersonal skills, with the ability to build rapport with customers and team members
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail
• Willingness to learn and adapt to changing technologies and processes
• Excellent organizational and multitasking abilities, with attention to detail
• Proficiency in computer applications and software

Experience / Attributes Preferred:

• Previous experience in automotive service advising, customer service, or sales preferred
• Highschool diploma or equivalent

Tasks:

• Plays a vital role in coordinating the workflow and schedules of automotive technicians and service advisors
• Manage service appointments, assigning work order, prioritizing tasks to meet the guests needs while maximizing productivity
• Assign work orders to technicians based on their skill levels, expertise, certifications and workload capacity
• Serve as the primary point of contact for advisors, technicians regarding progress and service updates
• Resolve scheduling conflicts, accommodate last minute request and ensure customer satisfaction
• Prioritize work orders based on urgency, customer requests and service department goals, ensuring timely completion of repairs